In alignment with the State of Emergency to contain COVID-19, NMCAA physical spaces are currently closed to the public.
We will continue to provide services by phone, mail, email and virtually. NMCAA is here for you. Click here for COVID-19 information and resources.
Updated: 3/20/2020
Dear Community Partners,
The safety of our customers, community partners and staff is of the highest priority. NMCAA is closely monitoring the guidance provided by the Centers for Disease Control along with state and local governments regarding the COVID-19 outbreak. The following changes have been made to programs and services at NMCAA in accordance with this guidance.
· In alignment with the Governor’s mandate for K-12 programming, all NMCAA preschool classrooms and home visiting programming has been suspended beginning March 16th through April 5th. NMCAA Child Care Partner Centers will make the decision to close according to their own center policies.
· Please continue to call the (844) 900-0500 number if you are experiencing homelessness or a housing crisis. No face-to face appointments currently available.
· All face-to-face Tax Preparation appointments have been suspended until further notice. Please call for virtual and online tax preparation options.
· Financial Management Workshops and face-to-face coaching sessions have been suspended until further notice. Budget Counselors will be providing virtual case management.
· Congregate meals will be suspended beginning Monday, March 16, 2020, until further notice. The Meals on Wheels program will deliver frozen meals starting on Wednesday, March 18, 2020 through April 5, 2020, at which time further operations will be evaluated. We will also be conducting friendly assurance/safety checks during the week.
· The Commodity Supplemental Food Programs and The Emergency Assistance Program will be distributing food at their regular locations. Customers will remain in their cars and staff and volunteers will load the food in vehicles.
*As of Thursday, March 19, 2020, all NMCAA offices will be closed to the public. Customers can reach us by phone or email and messages will be returned within 24 hours*
Please check our website at www.nmcaa.net for updates and reach out if we can be of assistance you or your customers during this difficult time.
Kerry Baughman, Executive Director Northwest Michigan Community Action
desk (231) 346-2161 cell (231) 632-0786
The safety of our customers, community partners and staff is of the highest priority. NMCAA is closely monitoring the guidance provided by the Centers for Disease Control along with state and local governments regarding the COVID-19 outbreak. The following changes have been made to programs and services at NMCAA in accordance with this guidance.
· In alignment with the Governor’s mandate for K-12 programming, all NMCAA preschool classrooms and home visiting programming has been suspended beginning March 16th through April 5th. NMCAA Child Care Partner Centers will make the decision to close according to their own center policies.
· Please continue to call the (844) 900-0500 number if you are experiencing homelessness or a housing crisis. Assistance continues to be available.
· All face-to-face Tax Preparation appointments have been suspended until further notice. Please call for virtual and online tax preparation options are
https://www.myfreetaxes.com/.
· Financial Management Workshops and face-to-face coaching sessions have been suspended until further notice. Budget Counselors will be providing phone appointments and virtual case management. Outreach will continue to return phone calls and respond to email inquiries to route customers in the right direction. If you are looking for our Money Management workshops or Homebuyer Education we offer these workshops virtually with
https://www.ehomeamerica.org/nmcaa.
· Congregate meals will be suspended beginning Monday, March 16, 2020, until further notice. The Meals on Wheels program will deliver frozen meals starting on Wednesday, March 18, 2020 through April 5, 2020, at which time further operations will be evaluated. We will also be conducting friendly assurance/safety checks during the week.
· The Commodity Supplemental Food Programs and The Emergency Food Assistance Program will be distributing food at their regular locations. Customers will remain in their cars and staff and volunteers will load the food in vehicles.
· The Laundry Project in Grand Traverse County is suspended for the next two weeks (this applies to both locations, regularly scheduled times 3/19 & 3/26). A sign explaining these changes will be posted at each location. While we understand that there is still a need for this service, we must respect the State and Federal guidelines to keep all staff, volunteers, and participants safe. We will re-evaluate prior to the April 2nd date in hopes that this valuable program can resume as regularly scheduled prior to students’ return to school. Thank you for your understanding. For further information please email
dellery@nmcaa.net If you have health-related questions about COVID-19, the Department of Health and Human Services has created a hotline that provides access to public health and other experts to answer health-related questions about COVID-19.
The hotline will be open seven days a week from 8:00 a.m. to 5:00 p.m. at 1-888-535-6136
Up Date 3-18-2020:
This info is from MDHHS:
We have had several reports of clients with government-issued cell phones receiving calls regarding their benefits. The calls instruct them to either press 1 to continue receiving benefits, use their benefits by the end of the day, and in some instances, asking them to enter/verify personal information. If you have anyone contacting you regarding these calls, please share the below information with them.
The Department of Health and Human Services is committed to keeping your private information safe. The department will never contact you utilizing robocalls. In the case that you receive this type of call you should hang up immediately and never provide your private information under any circumstance. If you question the validity of a call, you may reach out to your MDHHS worker to confirm.
